The intercultural communication research theme concentrates on intercultural communication in tourism safety. The significance of intercultural communication is emphasized particularly in tourism and in safety and security issues. Customers from different countries and cultures may have very different ways of communicating. This research theme addresses how cultural background affects our manner of communicating and how we understand and observe instructions related to safety and security.
The Lapland’s Tourism Safety and Security System project has conducted research on intercultural communication in tourism safety, where the main target groups have been guides and tourism companies in Lapland.
Photo: Royalty free stock photos (123RF) 2011. Photo at: www.123rf.com.
Lapland University Consortium publications:
Rantala, O. 2011. Utilizing forest in tourism: ethnographic study on nature guiding (in Finnish). Rovaniemi: Lapland University Press.
Lapland University Consortium theses:
Sergejeva, J. 2008. Safety culture in tourism adventure service companies in Lapland and the Murmansk region (in Finnish). Bachelor’s thesis. University of Lapland.
Hirvi, J. 2010. Assessing and developing safety culture in a company in the defense equipment industry (in Finnish). Tampere University of Technology, 104 p.
Rantala, O. - Valkonen, J. 2011. The Complexity of Safety in Wilderness Guiding in Finnish Lapland. Current issuess in Tourism.
Ruuska, P. - Valkonen, J. 2008. Northern safari guides as users of national categories (in Finnish). Kulttuurintutkimus Vol. 25, 2008 (No 1), 3–16.
Valkonen, J. 2011. Skill in service work (in Finnish). Vastapaino: Tampere.
Valkonen, J. - Ruuska, P. 2012. Nationspeak as a tool in tourism work. European Journal of cultural studies vol. 15 no. 1, 105–120.
Syrjälä, N. - Häikiö, S. - Kangasniemi, U. 2012.* Intercultural Communication and Customer Safety in Tourism. The 21st Nordic Symposium in Tourism and Hospitality Research Umeå, November 7–10, 2012. Working paper.
Safety pedagogics (in Finnish), Education Days 21.–22.11.2013
Hautamäki, A. 2009. Creative economy and culture at the core of innovation policy (in Finnish). Ministry of Education publication 2009:30.
National and international research books and articles:
Malankin, M. 2012. Russians as tourism customers (in Finnish). Publication series A no 71. Mikkeli University of Applied Sciences.
Robinson, M. - Boniface, P. 1998 (eds.) Tourism and Cultural conflicts. CABI Publishing. 314 p.